Impact of the Abridge Artificial Intelligence Tool on Physician Practice and Patient Satisfaction (CIRT Abridge AI)
Physicians spend many hours per day documenting patient encounters. It has been reported that physicians spend over 50% of their workdays in the electronic health record; averaging about 4.5 hours per day in clinic and 1.5 hours working outside of work hours. In addition, documenting during an encounter reduces the direct interaction with patients. The advent of Artificial Intelligence (AI) provides an opportunity to ease this documentation burden, and potentially improve physician accuracy and efficiency and patient satisfaction with their care experience. Kaiser Permanente Southern California has adopted an AI tool called Abridge4 to record, document, and summarize patient encounters. The purpose of this study is to understand physician experiences with this tool, including barriers to using the tool, and to explore the impact of the tool on patient satisfaction with care, physician burnout, and physician use of the electronic health record by addressing the following aims: 1. What is the Reach and Adoption of the Abridge AI Tool by medical center and specialty? 2. What physician factors are related to Reach and Adoption? 3. What is the overall impact of the Abridge AI Tool on providers and patients controlling for things related to adoption in #2? and 4. What is the overall impact of the Abridge AI Tool on provider workload?